AutoCall Privacy Policy

AutoCall is committed to providing quality services to you, and this policy outlines our ongoing obligations regarding the management of your Personal Information.

Australian Privacy Principles

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can obtain a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

We collect your Personal Information in various ways, including:

• Correspondence (by phone, email, or fax)
• Through our website (www.autocall.com.au)
• From publicly available sources and cookies
• From third parties (though we don’t guarantee website links or policies of authorized third parties)

Purpose of Collection

We collect your Personal Information primarily to provide our services, inform clients, and for marketing purposes. We may also use your Personal Information for closely related secondary purposes, where you would reasonably expect such use. You can unsubscribe from our marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will, where appropriate, explain the reason for the collection and how we intend to use it.

Sensitive Information

Sensitive Information includes details about an individual's racial or ethnic origin, political opinions, religious beliefs, health information, and more. We will only use sensitive information:

• For the primary purpose for which it was obtained
• For a directly related secondary purpose
• With your consent or as required by law

Third Parties

While we prefer to collect your Personal Information directly from you, we may sometimes receive information from third parties. In such cases, we will take reasonable steps to inform you about the information provided.

Disclosure of Personal Information

Your Personal Information may be disclosed:

• To third parties with your consent
• Where required or authorized by law

Security of Personal Information

We store your Personal Information securely to protect it from misuse, loss, and unauthorized access or disclosure. When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information will be stored for a minimum of 7 years.

Access to Your Personal Information

You have the right to access and correct your Personal Information, subject to certain exceptions. To request access, please contact us in writing. There is no fee for your access request, but we may charge an administrative fee for providing copies.

To protect your Personal Information, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

We strive to keep your Personal Information accurate, complete, and up-to-date. If you find any inaccuracies, please contact us promptly.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

For any queries or complaints about our Privacy Policy, please contact us at:

Address: Adelaide, South Australia 5000
Email: hello@autocall.com.au Phone: +61 450 117 221